Terms and conditions

About these terms

These terms apply to orders placed with Northside Print & Design (ABN 12 138 906 368) through northsideprint.com.au. By placing an order you agree to them.

Orders and pricing

All prices are in Australian dollars and include GST. The price shown in the calculator is the price for the options you choose. Your order is confirmed once payment is received and we send an order confirmation email.

For jobs outside our listed products, we’ll send a quote. Quotes are generally valid for 14 days.

Artwork and proofs

You’re responsible for supplying print-ready artwork that meets our artwork guidelines, and for checking spelling, content and layout. We check files for print issues such as bleed and resolution, and will contact you if something needs fixing.

If you ask for a proof, printing starts once you approve it. We print what’s approved, so please check proofs carefully.

Turnaround

Standard turnaround for flyers, brochures and business cards is 2 to 4 business days from artwork approval. Same day products must be ordered and paid for, with print-ready PDF artwork, before 10am on a weekday. Turnaround times are estimates and don’t include delivery time.

Pickup and delivery

You can collect orders from our Brighton print shop, or choose delivery at checkout. Delivery times depend on the courier and destination. Risk passes to you once the order is collected or delivered.

Colour and finish

Colours can vary slightly between screens and print, and between print runs, stocks and finishes. Small variations in colour and trimming (up to 1 mm) are normal in commercial printing.

Payment

Payment is taken at checkout by card, Apple Pay or Google Pay, processed securely by Stripe. We don’t store your card details.

Changes and cancellations

Because every job is printed to order, we can only change or cancel an order before it goes into production. Contact us as soon as possible on 07 3106 3216.

Problems with your order

If there’s a problem with your print, please tell us within 5 business days of receiving it so we can check it and put it right.

Contact

Questions about these terms? Call 07 3106 3216 or email info@northsideprint.com.au.